Troubleshooting

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My phone is asking for a PIN number when I try and connect

Some Android phones will prompt you to enter a PIN number when connecting your Crescendo or Tenuto to the app. This PIN number is assigned by your phone, not by the app, but the most common code is 000000. If you are still unable to connect, try going to settings > applications > all > Bluetooth share and clicking ‘force stop’, then ‘clear cache’ and then ‘clear data’ – you should now be able to connect successfully.

I get an error when I try to update Crescendo’s firmware using the app?

The Crescendo firmware file quite a large one and the file transfer takes around 15 minutes. If there are any interruptions during this time, such as a phone call, Bluetooth interference, it could show an error. In this case, simply tap on the circle again to restart the update and it should work perfectly.

If you are still having problems, please try going into your Bluetooth settings and forgetting your Crescendo, then delete and reinstall the app. The firmware should now download with no errors. If you’re still having problems after trying this please email support@mysteryvibe.com and we will be able to help further.

How do I restore factory settings on my Crescendo or Tenuto?

Make sure the device you want to reset is connected to the app. On the MysteryVibe app, swipe down to the vibe store. Tap on the gear at the top right and select ‘restore factory settings’. This will replace the vibes you currently have on your device with the original, pre-loaded ones.

My Crescendo isn’t charging

If the light on the side of the charger turns solid red when you place Crescendo on it, this means that it isn’t aligned properly. Try lifting Crescendo off the charger and placing it down again, making sure the plus and minus buttons on Crescendo are aligned with the small arrow on the side of the charger. Once it is in the correct position, the charger light will start flashing green, and the lights on the side of Crescendo will begin to pulse gently. You can see how to align it correctly in this video.

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