Troubleshooting

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I get an error when I try to update Crescendo’s firmware using the app?

The Crescendo firmware file quite a large one and the file transfer takes around 15 minutes. If there are any interruptions during this time, such as a phone call, Bluetooth interference, it could show an error. In this case, simply tap on the circle again to restart the update and it should work perfectly.

I keep trying to update and either there is an error (an error occurred, tap to retry) or it will make it through transferring new firmware only to fail.

The Crescendo firmware file quite a large one and the file transfer takes around 15 minutes. If there are any interruptions during this time, such as a phone call, Bluetooth interference, it could show an error. In this case, simply tap on the circle again to restart the update and it should work perfectly.

Updated to the new firmware today and now my crescendo won’t turn, connect at the app or change setting. Any suggestions?

When updating the Crescendo firmware, make sure to let the full process of transferring the file and restarting the device, complete. If it’s interrupted, such as by a phone call or Bluetooth interference, the firmware might not install correctly. In that case, there are a number of things you can do to reset your Crescendo.

If you can’t turn on / off Crescendo, turn off Bluetooth on your phone and place Crescendo on the charger and charge it for 2 minutes. This will force Crescendo to disconnect from the app and you can use Crescendo as normal again. This is because the app, when connected to Crescendo, is the master and controls Crescendo. If you want to operate Crescendo with the buttons again, disconnect the app first and then Crescendo will be back to its usual button-driven operation again.

Once you connect to the app, go to Vibes menu -> Settings (the gear icon on the top right) and check if the firmware is up to date. If, not tap on it to update the Firmware. If the firmware is already up to date, tap on ‘Restore Factory Settings’ to reset your Crescendo and this should clear up all issues.

How do I reset my crescendo to the original factory vibes?

In the playlist menu (the top circle) you can swipe left or right to live change the Vibes on Crescendo. You should also be able to live change the vibe intensity from the same menu.

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