How do I clean my Tenuto?

We recommend cleaning Tenuto before first and after every use, either with soap and water. or a specialised toy cleaner. You can safely run Tenuto under the tap but we don’t recommend completely submerging it in water as this may damage it.

How do I clean my Crescendo?

Crescendo is 100% waterproof and so you can safely submerge it in water to clean it. We recommend cleaning it before and after use, using either soap and water or a specialised toy cleaner. 

Can I return a product if I change my mind?

If you change your mind and decide you no longer want your product, you can return it UNOPENED for a full refund within 30 days of purchasing. Please email support@mysteryvibe.com quoting your order reference number and we can let you know how to return your order to us.

Unfortunately, due to the intimate nature of our products, we cannot refund or exchange unwanted items if they have been used or any of the original packaging is missing, opened, or broken.

Where are your products made?

Our hardware is designed in London, UK and our software is designed in New York, USA. The complete product is assembled in China under the highest international quality standards.

Are your products tested on animals?

We do not test our products on animals. We take great care in making sure every aspect of our manufacturing and sourcing process is thoroughly tested and certified to ensure 100% ethical production.

Where can I find the serial number to register my warranty?

On Crescendo, you can find the serial number on the bottom of the charger – it will be a long number starting with MV.

On Tenuto, the first batch don’t have a serial number so please use your order number instead. This will be a four or five digit number that you can find on your order confirmation.

What are your products made of?

All of our products are made from high quality, FDA-approved silicone.

Where can I buy your products in person?

You will find a selection of our retail partners listed on our Contact Us page. Please email us at hello@mysteryvibe.com if you would like to know if we sell in a specific country or store.

Do your products have the CE mark?

Yes, our products have been tested and conform to CE regulations. 

209.99299.99

This site requires cookies to function properly. You may disable cookies in browser settingsRead more