Do your products have the CE mark?

Yes, our products have been tested and conform to CE regulations. 

 

Can I return a product if I change my mind?

If you change your mind and decide you no longer want your product, you can return it UNOPENED for a full refund within 30 days of purchasing.Please email hello@mysteryvibe.com quoting your order reference number and we can let you know how to return your order to us.

Unfortunately, due to the intimate nature of our products, we cannot refund or exchange unwanted items if they have been used or any of the original packaging is missing, opened, or broken.

How many different shapes can it be adapted into?

Crescendo can be bent into as many shapes as you want. Simply bend it with your hand and it can take any shape like an ‘I’, a ‘C’, a ‘U’, a ‘L’, a ‘O’, a ‘S’ and everything in between. You will find lots of exciting shapes and play ideas in our Crescendo Playbook.

Where is Crescendo made/sold from?

Crescendo’s hardware is designed in London, UK, its software is designed in New York, USA and the complete product is assembled in China under the highest international quality standards. You will find Crescendo in many major retail stores, online and offline – and growing every month. You can buy Crescendo here on our website at https://mysteryvibe.com/order. We deliver completely free of charge, to most parts of the world within 2 working days.

Can you confirm no aspect of the toy is animal tested?

Yes, we can confirm that no aspect of the toy is animal tested. We take great care in making sure every aspect of our manufacturing and sourcing process is thoroughly tested and certified to ensure 100% ethical production.

When did the new version of Crescendo come out?

The new (current) version of Crescendo was released in early 2017, where Crescendo was enhanced with stronger, quieter vibrator motors and made dual insertable and 100% waterproof through a new full-body silicone seal technology.

I’ve not received a confirmation email for my order and I was wondering how would I be able to check that my order went through?

Sometimes email services put our mails under ‘Promotions’ or ‘Spam’. If you can’t find the confirmation email, please contact us on hello@mysteryvibe.com and we will confirm that your order came through correctly and get back to you right away.

I wanted to ask what a serial number of the vibrator looks like, because I realized that the number at the bottom I do not recognize it.

The serial number is the number starting with ‘MV’ in a thin strip of white paper attach to the bottom of the charger.

What material exactly it is?

We take great care in ensuring every element of Crescendo is of the highest quality. Crescendo is completely sealed in the 100% body-safe certified premium silicone to make sure it’s not only safe but also extremely luxurious and beautiful to touch and play with.

What are the measurements please?

Crescendo is 1.57-inch x 1.35-inch x 8.5 inches or 40 x 35 x 216 mm. Crescendo comes in only one size (21 cm in length) as it can be bent to take different shapes and adapt to different body shapes. Our design team is always looking for user feedback to feed into the decisions on what we should build next. You can email them with your size suggestions or any other feature request to hello@mysteryvibe.com.

What are the dimensions of Crescendo, especially at insertion points?

Crescendo is 1.57-inch x 1.35-inch x 8.5 inches or 40 x 35 x 216 mm. The weight of Crescendo is 160 grams.

Can you share me any video of this product how to use this so I can buy.

You will find some great play ideas in our playbook here. Also as our user base grows, more videos are coming out with people using it. You can find one example here:

I’d like to know Crescendo’s dimensions?

Crescendo is 1.57-inch x 1.35-inch x 8.5 inches or 40 x 35 x 216 mm. The weight of Crescendo is 160 grams.

Can Crescendo be purchased in a retail store?

Indeed, you will find Crescendo is various retail stores worldwide and we are adding new stores every month. You will find a selection of our retail partners listed on our Contact Us page.

In long distance relationship, can I control the vibrator from another country?

Currently you can control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

I live in Berlin Germany, and my girlfriend lives in California. Will this work from that far away?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

Can my boyfriend control the app from another state?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

Is it possible for someone to control the mysteryvibe from a distance, ie, using a different phone?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

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