What kind of delivery service do you use in Russia? UPS, USPS, FedEx?

We ship to Russia from our Hong Kong warehouse using UPS. If you have any difficulty ordering from our website please let us know on hello@mysteryvibe.com and we will work with our distribution partner in Russia to find an alternative source for you to buy Crescendo directly there.

I would like to know if you serve products on Chile and if so, what are the costs involved?

We ship to Chile directly from our Hong Kong warehouse using UPS. We pay for the courier charges and that is included in the USD 179 purchase price. If there are any customs charges at the border, UPS will contact you with the details so you can make the payment for it to clear the package. We are not sure of the exact customs charges as its local to the regions, however we don’t expect it to be high.

To order it the cost would only be the product? Have you already had orders from Argentina? just to find out if there are any drawbacks in customs

We have a large number of customers from Argentina. We ship to Argentina directly from our Hong Kong warehouse using UPS. We pay for the courier charges and that is included in the USD 179 purchase price. If there are any customs charges at the border, UPS will contact you with the details so you can make the payment for it to clear the package. We are not sure of the exact customs charges as its local to the regions, however we don’t expect it to be high.

What does the packaging say? How discreet is the package when receiving?

We take great care with all our warehouses and courier partners to make sure the packaging is as discreet as possible. We make sure never to mention ‘sex’ or ‘vibrator’ and if possible (depending on customs requirements of the country) not even mention ‘MysteryVibe’. We believe that discretion is a major part of making our customer experience, exceptional.

How long will I have to wait on it to reach me in the US?

We ship all our US orders using either UPS or USPS from our Kentucky warehouse. We aim to deliver all mainland US orders within two working days, however, it can occasionally take up to five working days.

How long does delivery take?

We ship using premium courier services like FedEx, UPS and DHL to all parts of the world. Normally it takes up to 2 working days to reach the customer. However some regions, especially ones with strict customs regulations, it can take longer, and up to 5 working days, depending on local requirements.

How long shipping to Australia will be?

We ship all our Australia orders from Hong Kong warehouse using DPEX. You can expect your order to be delivered within 5 working days.

Does this ship discreetly?

We take great care with all our warehouses and courier partners to make sure the packaging is as discreet as possible. We make sure never to mention ‘sex’ or ‘vibrator’ and if possible (depending on customs requirements of the country) not even mention ‘MysteryVibe’. We believe that discretion is a major part of making our sure that our customer experience is exceptional.

What is the lead-time from US to Philippines?

We ship all our Philippines orders from our Hong Kong warehouse using UPS. It gets delivered to the country within 2 working days. However the total delivery time depends on the local customs requirements so that could add a couple of days to that.

Can it be delivered to India? What would be the period with in which it can be delivered?

We ship all our India orders from our Hong Kong warehouse using UPS. It gets delivered to the country within 2 working days. However the total delivery time depends on the local customs requirements so that could add a couple of days to that.

Do you ship for free to any country? What about customs charges?

We pay for the courier charges to all countries and that is included in the USD 179 purchase price. If there are any customs charges at the border, the courier will contact you with the details so you can make the payment for it to clear the package. We are not sure of the exact customs charges as they are local to the regions, however, we don’t expect it to be high.

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