Can I return a product if I change my mind?

If you change your mind and decide you no longer want your product, you can return it UNOPENED for a full refund within 30 days of purchasing. Please email support@mysteryvibe.com quoting your order reference number and we can let you know how to return your order to us.

Unfortunately, due to the intimate nature of our products, we cannot refund or exchange unwanted items if they have been used or any of the original packaging is missing, opened, or broken.

How can I ship to a different address than my billing address?

To prevent fraud, we don’t allow customers to have their orders delivered to a different address than their billing address when paying directly on our site. To get around this, we recommend paying via Paypal – when you click ‘pay with Paypal’, scroll to the bottom of the pop-up window and you will see the option to pay by Debit or Credit Card – you can then enter a separate billing and shipping address.

Will my order be shipped discreetly?

We take great care with all our warehouses and courier partners to make sure the packaging is as discreet as possible. We believe that discretion is a major part of making our customer experience exceptional, so your order will be shipped out in plain packaging and won’t mention ‘sex’ or ‘vibrator’ anywhere.

Please note that international orders may contain a customs declaration.

US Orders

We ship all our US orders from our Kentucky warehouse using Fedex. We aim to deliver all mainland US orders within two working days. However, depending on rare factors such as unusually high order volume, warehouse closures etc,  it can occasionally take up to seven working days for your order to be fulfilled.

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. 

Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have. 

UK and EU Orders

All of our European orders are shipped out from our warehouse in Manchester, UK. We ship using either DPD or Royal Mail tracked. 

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment.  

Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have. 

International Orders

NOTE: International shipping does not include duties and taxes. Your local customs or post office may require charge additional fees upon receipt. Please check with them if you are unsure.

We ship out all non-US and non-European orders from our warehouse in Hong Kong. Delivery times can be affected by a number of factors but most orders will be delivered with 10 working days of the order being placed.

We mark our customs forms as discreetly as possible, calling our products “personal massagers” in the item description. It is the responsibility of the customer to ensure that these items are acceptable for import to their country. 

Are there any countries you cannot currently ship to?

We currently cannot ship to Serbia, Thailand, Malaysia, mainland China, India or South America due to customs restrictions. If local law is prohibitve and your order is seized, unfortunately there isn’t anything we can do in these situations and your order will likely be lost.

 

How much is shipping?

We ship for free worldwide! Please note that any customs or import duties are not included and you may be required to pay these upon receipt.

209.99299.99

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