Battery & Charging

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I just received my crescendo & it doesn’t seem to charge. The green light doesn’t turn on.

Before placing Crescendo on the charger, make sure the charger is connected to a good USB power source, like the USB plugs for phone charging (as some laptops don’t have enough power for charging Crescendo). Once plugged in, check that the charge shows 3 lights in a sequence – Red, Green, Orange like in this video: https://youtu.be/itjt-xgbSpU?t=33s. After that, place Crescendo flat on the charger with its ‘–‘ button next to the arrow ‘^’ on the charger as shown in the video. The light on the back of the charger will start to blink green indicating charging. Once charging is complete, this light will go solid green.

How do you charge the Crescendo?

If the charger light shows solid red when Crescendo is placed offset from the charger. To resolve this, lift Crescendo off the charger, hold away for a few seconds till the charger light is off and place it back on again. Make sure to place Crescendo with its ‘-‘ (minus) button aligned with the ‘>’ (arrow) on the charger.

My charger blinks green and then red once it is plugged to the outlet, and it doesn’t charge the crescendo.

The charger light shows solid red when Crescendo is placed offset from the charger. To resolve this, lift Crescendo off the charger, hold away for a few seconds till the charger light is off and place it back on again. Make sure to place Crescendo with it’s ‘-‘ (minus) button aligned with the ‘>’ (arrow) on the charger.

How long does the battery last?

Crescendo is packed with a high capacity 500mAH battery designed to run for 2 hours at full intensity with all 6 motors running. It will go on for longer for vibes with fewer motors running.

How do you charge it?

To charge Crescendo, first connect the charger to a good USB power source, like the USB plugs for phone charging (note that some laptops don’t have enough power for charging Crescendo). Once plugged in, check that the charge shows 3 lights in a sequence – Red, Green, Orange like in this video: https://youtu.be/itjt-xgbSpU?t=33s. After that, place Crescendo flat on the charger with its ‘–‘ button next to the arrow ‘^’ on the charger as shown in the video. The light on the back of the charger will start to blink green indicating charging. Once charging is complete, this light will go solid green.

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