I have a Windows phone how can I get the app?

Unfortunately, since Microsoft has discontinued support for Window Phone OS, the MysteryVibe App is only available on iOS & Android.

How remotely does the app work with the toy?

The MysteryVibe app works on Bluetooth low energy technology and can be used to control Crescendo within a 30-meter range. In the next App upgrade, you will be able to control your Crescendo long-distance using the App

When I connect my Crescendo to the app for the first time or after downloading an app update, it says it needs to update Crescendo – why is that?

We regularly release new features to make Crescendo even more exciting. For example, in our last app update we introduced live motor control and vibe creation. To get Crescendo to take advantage of the new features, the app updates Crescendo’s firmware when you connect to it for the first time after an update. This is quite a large file transfer and takes around 15 minutes. However, you only need to do this once after an App update.

Is long distance control in the works for the vibe?

That is correct. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

I read that you are working on the app so it will be possible to be controlled by a partner. Is there any information about how soon that might work and if it would work with greater distances as well?

That is correct. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

So the connection with phone is bluetooth so it would not be able to be controlled or paired with a phone from a distance?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

Any update on when there will be long-distance functionality for the app?

The next App upgrade is coming early next year. With that you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

My app just says ‘updating Crescendo’ but then freezes

When the APP first connects to Crescendo it attempts to communicate with the device ready to sync vibe files. The connection must be a secure paired connection in order for the APP to interrogate Crescendo. This problem is usually caused by incorrect pairing or expired security keys. Close the APP. Switch Bluetooth ON / OFF on the phone to ensure Crescendo disconnects, power down Crescendo. Navigate to Bluetooth-Settings on the phone and delete or forget any Crescendo devices shown I the list of known devices. Re-attempt connection to Crescendo using the APP. If the error continues, repeat the process, but also re-install the APP and reboot the phone to ensure any secure keys which are store in the phone cache are also removed.

I have a Windows phone how can I get the app?

Unfortunately, since Microsoft has discontinued support for Window Phone OS, the MysteryVibe App is only available on iOS & Android.

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