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Do your products have the CE mark?

Yes, our products have been tested and conform to CE regulations. 

 

Can I return a product if I change my mind?

If you change your mind and decide you no longer want your product, you can return it UNOPENED for a full refund within 30 days of purchasing.Please email hello@mysteryvibe.com quoting your order reference number and we can let you know how to return your order to us.

Unfortunately, due to the intimate nature of our products, we cannot refund or exchange unwanted items if they have been used or any of the original packaging is missing, opened, or broken.

How can I ship to a different address than my billing address?

To prevent fraud, we don’t allow customers to have their orders delivered to a different address than their billing address when paying directly on our site. To get around this, we recommend paying via Paypal – when you click ‘pay with Paypal’, scroll to the bottom of the pop-up window and you will see the option to pay by Debit or Credit Card – you can then enter a separate billing and shipping address.

What kind of delivery service do you use in Russia? UPS, USPS, FedEx?

We ship to Russia from our Hong Kong warehouse using UPS. If you have any difficulty ordering from our website please let us know on hello@mysteryvibe.com and we will work with our distribution partner in Russia to find an alternative source for you to buy Crescendo directly there.

I would like to know if you serve products on Chile and if so, what are the costs involved?

We ship to Chile directly from our Hong Kong warehouse using UPS. We pay for the courier charges and that is included in the USD 179 purchase price. If there are any customs charges at the border, UPS will contact you with the details so you can make the payment for it to clear the package. We are not sure of the exact customs charges as its local to the regions, however we don’t expect it to be high.

To order it the cost would only be the product? Have you already had orders from Argentina? just to find out if there are any drawbacks in customs

We have a large number of customers from Argentina. We ship to Argentina directly from our Hong Kong warehouse using UPS. We pay for the courier charges and that is included in the USD 179 purchase price. If there are any customs charges at the border, UPS will contact you with the details so you can make the payment for it to clear the package. We are not sure of the exact customs charges as its local to the regions, however we don’t expect it to be high.

What does the packaging say? How discreet is the package when receiving?

We take great care with all our warehouses and courier partners to make sure the packaging is as discreet as possible. We make sure never to mention ‘sex’ or ‘vibrator’ and if possible (depending on customs requirements of the country) not even mention ‘MysteryVibe’. We believe that discretion is a major part of making our customer experience, exceptional.

How long will I have to wait on it to reach me in the US?

We ship all our US orders using either UPS or USPS from our Kentucky warehouse. We aim to deliver all mainland US orders within two working days, however, it can occasionally take up to five working days.

How long does delivery take?

We ship using premium courier services like FedEx, UPS and DHL to all parts of the world. Normally it takes up to 2 working days to reach the customer. However some regions, especially ones with strict customs regulations, it can take longer, and up to 5 working days, depending on local requirements.

How long shipping to Australia will be?

We ship all our Australia orders from Hong Kong warehouse using DPEX. You can expect your order to be delivered within 5 working days.

Does this ship discreetly?

We take great care with all our warehouses and courier partners to make sure the packaging is as discreet as possible. We make sure never to mention ‘sex’ or ‘vibrator’ and if possible (depending on customs requirements of the country) not even mention ‘MysteryVibe’. We believe that discretion is a major part of making our sure that our customer experience is exceptional.

What is the lead-time from US to Philippines?

We ship all our Philippines orders from our Hong Kong warehouse using UPS. It gets delivered to the country within 2 working days. However the total delivery time depends on the local customs requirements so that could add a couple of days to that.

Can it be delivered to India? What would be the period with in which it can be delivered?

We ship all our India orders from our Hong Kong warehouse using UPS. It gets delivered to the country within 2 working days. However the total delivery time depends on the local customs requirements so that could add a couple of days to that.

Do you ship for free to any country? What about customs charges?

We pay for the courier charges to all countries and that is included in the USD 179 purchase price. If there are any customs charges at the border, the courier will contact you with the details so you can make the payment for it to clear the package. We are not sure of the exact customs charges as they are local to the regions, however, we don’t expect it to be high.

I’m really interested in this toy, but would want to see it in person first- do you supply anywhere in Vancouver Canada where I can check it out before ordering?

We are currently expanding in all major geographies with distribution partners, including in Canada. As more retailers are coming onboard we are adding information about them to our contact us page. Please contact our sales team at sales@mysteryvibe.com for the latest info on our retail store partners.

I get an error when I try to update Crescendo’s firmware using the app?

The Crescendo firmware file quite a large one and the file transfer takes around 15 minutes. If there are any interruptions during this time, such as a phone call, Bluetooth interference, it could show an error. In this case, simply tap on the circle again to restart the update and it should work perfectly.

I keep trying to update and either there is an error (an error occurred, tap to retry) or it will make it through transferring new firmware only to fail.

The Crescendo firmware file quite a large one and the file transfer takes around 15 minutes. If there are any interruptions during this time, such as a phone call, Bluetooth interference, it could show an error. In this case, simply tap on the circle again to restart the update and it should work perfectly.

Updated to the new firmware today and now my crescendo won’t turn, connect at the app or change setting. Any suggestions?

When updating the Crescendo firmware, make sure to let the full process of transferring the file and restarting the device, complete. If it’s interrupted, such as by a phone call or Bluetooth interference, the firmware might not install correctly. In that case, there are a number of things you can do to reset your Crescendo.

If you can’t turn on / off Crescendo, turn off Bluetooth on your phone and place Crescendo on the charger and charge it for 2 minutes. This will force Crescendo to disconnect from the app and you can use Crescendo as normal again. This is because the app, when connected to Crescendo, is the master and controls Crescendo. If you want to operate Crescendo with the buttons again, disconnect the app first and then Crescendo will be back to its usual button-driven operation again.

Once you connect to the app, go to Vibes menu -> Settings (the gear icon on the top right) and check if the firmware is up to date. If, not tap on it to update the Firmware. If the firmware is already up to date, tap on ‘Restore Factory Settings’ to reset your Crescendo and this should clear up all issues.

How do I reset my crescendo to the original factory vibes?

In the playlist menu (the top circle) you can swipe left or right to live change the Vibes on Crescendo. You should also be able to live change the vibe intensity from the same menu.

I have a Windows phone how can I get the app?

Unfortunately, since Microsoft has discontinued support for Window Phone OS, the MysteryVibe App is only available on iOS & Android.

How remotely does the app work with the toy?

The MysteryVibe app works on Bluetooth low energy technology and can be used to control Crescendo within a 30-meter range. In the next App upgrade, you will be able to control your Crescendo long-distance using the App

When I connect my Crescendo to the app for the first time or after downloading an app update, it says it needs to update Crescendo – why is that?

We regularly release new features to make Crescendo even more exciting. For example, in our last app update we introduced live motor control and vibe creation. To get Crescendo to take advantage of the new features, the app updates Crescendo’s firmware when you connect to it for the first time after an update. This is quite a large file transfer and takes around 15 minutes. However, you only need to do this once after an App update.

Is long distance control in the works for the vibe?

That is correct. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

I read that you are working on the app so it will be possible to be controlled by a partner. Is there any information about how soon that might work and if it would work with greater distances as well?

That is correct. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

So the connection with phone is bluetooth so it would not be able to be controlled or paired with a phone from a distance?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

Any update on when there will be long-distance functionality for the app?

The next App upgrade is coming early next year. With that you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

My app just says ‘updating Crescendo’ but then freezes

When the APP first connects to Crescendo it attempts to communicate with the device ready to sync vibe files. The connection must be a secure paired connection in order for the APP to interrogate Crescendo. This problem is usually caused by incorrect pairing or expired security keys. Close the APP. Switch Bluetooth ON / OFF on the phone to ensure Crescendo disconnects, power down Crescendo. Navigate to Bluetooth-Settings on the phone and delete or forget any Crescendo devices shown I the list of known devices. Re-attempt connection to Crescendo using the APP. If the error continues, repeat the process, but also re-install the APP and reboot the phone to ensure any secure keys which are store in the phone cache are also removed.

What is the total cost for buying this product and shipping it to Toronto Ontario Canada including tax?

We ship to Canada from our New York warehouse using FedEx. We pay for the courier charges and that is included in the USD 179 purchase price. If there are any customs charges at the border, FedEx will contact you with the details so you can make the payment for it to clear the package. We are not sure of the exact customs charges as its local to the regions, however we don’t expect it to be high.

Where do I enter my discount code?

When you have added the items you want to buy to your basket, go to your cart and in the yellow box on the right hand side you will see a link that says ‘gift card or coupon code’. Click here and enter your code and your dicount will be automatically applied.

How is Crescendo for a first time vibrator?

Most of our customers tell us that Crescendo is their very first vibrator. We think it is the perfect toy for anyone looking to explore, discover and stimulate their body in new ways. As everyone’s body is unique, Crescendo’s bendability allows users to make it ‘their’ toy without needing to plan in advance what could work for them! That’s why Crescendo also makes a great gift for your partner.

Would you recommend any other products to use alongside the Crescendo?

We would recommend using a water based lubricant along with Crescendo to make the experience even better. Also, body lotions and oils are a great addition if you like to lead up to your toy time by giving your partner a sensual massage.

I saw an article on Crescendo on Nerve.com was wondering if you could tell me more about what’s different between this sex toy compared to others?

Crescendo is truly unique as it is infinite toys in 1. Instead of having to guess what will work for you or your partner, you can adapt Crescendo’s shape – simply by bending it – and reach and stimulate new erogenous zones in your body you didn’t know existed.

Another exciting aspect of Crescendo, that we particularly love, is that it is the only toy in the world that was designed in close collaboration with 1,000 real users in 50+ countries. It is now loved by over 10,000 users across the world and growing every day. You can find many expert reviews of Crescendo on https://mysteryvibe.tumblr.com/reviews

How many different shapes can it be adapted into?

Crescendo can be bent into as many shapes as you want. Simply bend it with your hand and it can take any shape like an ‘I’, a ‘C’, a ‘U’, a ‘L’, a ‘O’, a ‘S’ and everything in between. You will find lots of exciting shapes and play ideas in our Crescendo Playbook.

Where is Crescendo made/sold from?

Crescendo’s hardware is designed in London, UK, its software is designed in New York, USA and the complete product is assembled in China under the highest international quality standards. You will find Crescendo in many major retail stores, online and offline – and growing every month. You can buy Crescendo here on our website at https://mysteryvibe.com/order. We deliver completely free of charge, to most parts of the world within 2 working days.

Can you confirm no aspect of the toy is animal tested?

Yes, we can confirm that no aspect of the toy is animal tested. We take great care in making sure every aspect of our manufacturing and sourcing process is thoroughly tested and certified to ensure 100% ethical production.

When did the new version of Crescendo come out?

The new (current) version of Crescendo was released in early 2017, where Crescendo was enhanced with stronger, quieter vibrator motors and made dual insertable and 100% waterproof through a new full-body silicone seal technology.

I’ve not received a confirmation email for my order and I was wondering how would I be able to check that my order went through?

Sometimes email services put our mails under ‘Promotions’ or ‘Spam’. If you can’t find the confirmation email, please contact us on hello@mysteryvibe.com and we will confirm that your order came through correctly and get back to you right away.

I wanted to ask what a serial number of the vibrator looks like, because I realized that the number at the bottom I do not recognize it.

The serial number is the number starting with ‘MV’ in a thin strip of white paper attach to the bottom of the charger.

What material exactly it is?

We take great care in ensuring every element of Crescendo is of the highest quality. Crescendo is completely sealed in the 100% body-safe certified premium silicone to make sure it’s not only safe but also extremely luxurious and beautiful to touch and play with.

What are the measurements please?

Crescendo is 1.57-inch x 1.35-inch x 8.5 inches or 40 x 35 x 216 mm. Crescendo comes in only one size (21 cm in length) as it can be bent to take different shapes and adapt to different body shapes. Our design team is always looking for user feedback to feed into the decisions on what we should build next. You can email them with your size suggestions or any other feature request to hello@mysteryvibe.com.

What are the dimensions of Crescendo, especially at insertion points?

Crescendo is 1.57-inch x 1.35-inch x 8.5 inches or 40 x 35 x 216 mm. The weight of Crescendo is 160 grams.

Can you share me any video of this product how to use this so I can buy.

You will find some great play ideas in our playbook here. Also as our user base grows, more videos are coming out with people using it. You can find one example here:

I’d like to know Crescendo’s dimensions?

Crescendo is 1.57-inch x 1.35-inch x 8.5 inches or 40 x 35 x 216 mm. The weight of Crescendo is 160 grams.

Can Crescendo be purchased in a retail store?

Indeed, you will find Crescendo is various retail stores worldwide and we are adding new stores every month. You will find a selection of our retail partners listed on our Contact Us page.

In long distance relationship, can I control the vibrator from another country?

Currently you can control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

I live in Berlin Germany, and my girlfriend lives in California. Will this work from that far away?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

Can my boyfriend control the app from another state?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

Is it possible for someone to control the mysteryvibe from a distance, ie, using a different phone?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

I just received my crescendo & it doesn’t seem to charge. The green light doesn’t turn on.

Before placing Crescendo on the charger, make sure the charger is connected to a good USB power source, like the USB plugs for phone charging (as some laptops don’t have enough power for charging Crescendo). Once plugged in, check that the charge shows 3 lights in a sequence – Red, Green, Orange like in this video: https://youtu.be/itjt-xgbSpU?t=33s. After that, place Crescendo flat on the charger with its ‘–‘ button next to the arrow ‘^’ on the charger as shown in the video. The light on the back of the charger will start to blink green indicating charging. Once charging is complete, this light will go solid green.

How do you charge the Crescendo?

If the charger light shows solid red when Crescendo is placed offset from the charger. To resolve this, lift Crescendo off the charger, hold away for a few seconds till the charger light is off and place it back on again. Make sure to place Crescendo with its ‘-‘ (minus) button aligned with the ‘>’ (arrow) on the charger.

My charger blinks green and then red once it is plugged to the outlet, and it doesn’t charge the crescendo.

The charger light shows solid red when Crescendo is placed offset from the charger. To resolve this, lift Crescendo off the charger, hold away for a few seconds till the charger light is off and place it back on again. Make sure to place Crescendo with it’s ‘-‘ (minus) button aligned with the ‘>’ (arrow) on the charger.

How long does the battery last?

Crescendo is packed with a high capacity 500mAH battery designed to run for 2 hours at full intensity with all 6 motors running. It will go on for longer for vibes with fewer motors running.

How do you charge it?

To charge Crescendo, first connect the charger to a good USB power source, like the USB plugs for phone charging (note that some laptops don’t have enough power for charging Crescendo). Once plugged in, check that the charge shows 3 lights in a sequence – Red, Green, Orange like in this video: https://youtu.be/itjt-xgbSpU?t=33s. After that, place Crescendo flat on the charger with its ‘–‘ button next to the arrow ‘^’ on the charger as shown in the video. The light on the back of the charger will start to blink green indicating charging. Once charging is complete, this light will go solid green.

How far can you use the product with the app. I.e. Can you be in another room?

That is correct. You can control it from another room using the MysteryVibe app as it works on Bluetooth low energy technology and can control Crescendo within a 30-meter range.

Do the raised wings on the MysteryVibe Crescendo vibrate?

There are 2 vibration motors under the raised wings – one at each end of it. The wings transfer the vibrations from these motors along its edges to produce a ‘distributed rumble’.

How easy is it to travel with Crescendo? Can I charge it in other countries?

Crescendo is perfect for traveling, especially when taking in your hand luggage. Crescendo comes with a beautiful luxurious travel pouch for discreet safe keeping whilst you travel. Since Crescendo’s wireless induction charger connects to any USB power outlet (or computer), you can charge it on any plug, anywhere in the world.

How do I connect crescendo remotely from another country?

Currently you can only control your Crescendo using the MysteryVibe app within a 30-meter range. In the next App upgrade coming early next year, you will be able to control your Crescendo long-distance via the internet. The current Crescendo already has the technology required to do this in-built and will work perfectly with the new app. However, we haven’t released this feature yet as we want to make sure the security infrastructure around long-distance control is properly setup first before as that is extremely important for us.

Can I shove it up my ass / Anal play?

While some male sex toy experts have written about their experience using Crescendo as a anal toy, we do not recommend using it as such. Due to the way the rectal muscles work, unless the toy has a flared base, there is always the possibility of it getting sucked into the body during anal play.

Can this be used as a prostate massager too for men?

While some male sex toy experts have written about their experience using Crescendo as a prostate massager, we do not recommend using it as such. Due to the way the rectal muscles work, unless the toy has a flared base, there is always the possibility of it getting sucked into the body during anal play.

How can Crescendo be used by men on the penis?

Crescendo makes an excellent male masturbator toy. Simply wrap Crescendo around your penis like in the image below and experience incredible orgasms from powerful vibrations going up and down the shaft, around the head or on the perineum. Check out the ‘Sleeping J’ shape with a full power vibe like ‘Mad Max’.

Can Crescendo be used during intercourse?

Yes, Crescendo is a really great toy for intercourse. It can be used both externally or internally during intercourse and amongst its many awards, won the Glamour award for best sex toy for couples. Download the Playbook to discover more ways to play with Crescendo.

How do I create my own vibes?

You can create your own vibes on the MysteryVibe App under the Vibes > Create menu. Download the app on the iOS App Store or Android Google Play and check out our step-by-step video guide on using the app here: https://youtu.be/itjt-xgbSpU?t=96

Do the raised wings on the MysteryVibe Crescendo vibrate?

There are 2 vibration motors under the raised wings – one at each end of it. The wings transfer the vibrations from these motors along its edges to produce a ‘distributed rumble’.

I have a Windows phone how can I get the app?

Unfortunately, since Microsoft has discontinued support for Window Phone OS, the MysteryVibe App is only available on iOS & Android.

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